How To Reverse eWallet

FNB allows you to reverse eWallet transactions within a specific timeframe. This article will guide you through the two methods for reversing an FNB eWallet payment: using the FNB App and a USSD code. We’ll also cover important details like time limits, fees, and what to do if the reversal fails. Learn how to reverse FNB eWallet in South Africa.

How to Reverse FNB eWallet

Follow the below steps to reverse FNB eWallet:

1. Dial *120*321# on your phone to access mobile banking.
2. Select “Send Money” (option 4).
3. Select “eWallet reversal” (option 3).
4. Now, select the transaction that you need to reverse.
5. Then reverse the money

How To Reverse Money Using FNB App?

1. Log in to the FNB App with your username and password.
2. Find the main menu where your accounts are shown.
3. Look for “Payments” or “Transactions” and then “Debit Orders”.
4. Under “Debit Orders”, select “My Debit Orders” to see a list of transactions.
5. Find the eWallet transaction you want to reverse by looking at details like recipient and amount.
6. Select the transaction.
7. You might see an option to “Reverse” or “Dispute” the payment. Choose “Reverse”.
8. Provide a reason for the reversal if asked (optional).
9. Confirm the reversal by tapping “Reverse” and then “Confirm” (there might be an extra confirmation step).

How to Send FNB eWallet in South Africa

Here’s how to send FNB eWallet using Cellphone Banking:

1. Dial *120*321#
2. Select ‘Send Money’
3. Select ‘eWallet’
4. Select the account you want to send money from.
5. Key in the cellphone number you want to send to.
6. Enter the amount you want to send.
7. Select ‘Yes’ to send an SMS with an ATM PIN to the recipient for easy withdrawal.
8. Confirm the amount and cellphone number.

FNB eWallet Reversal FAQs

How long do I have to reverse an eWallet payment?

You can only reverse an eWallet payment within 72 hours (3 days) of sending it. After 72 hours, you’ll need to contact the eWallet call centre for assistance.

Is there a fee to reverse an eWallet payment?

There is a standard fee of R18.50 charged for successful reversals. Reversing a payment made from your credit card however, incurs no fee.

Why might my eWallet reversal fail?

There are two main reasons an eWallet reversal might fail:

• Time: If more than 72 hours have passed since you sent the payment, the reversal won’t be possible.
• Withdrawal: If the recipient has already withdrawn the funds from their eWallet, the reversal won’t be successful.

What if my eWallet reversal fails?

If your reversal fails, you can contact the recipient directly to try and resolve the situation. FNB won’t get involved in disputes between senders and recipients. Alternatively, you can contact the eWallet call centre at 087 575 9405 for further assistance.

How can I contact the eWallet call centre?

The eWallet call centre can be reached at 087 575 9405.

Are there any other situations where I can’t reverse an eWallet payment?

Reversals cannot be done on funds sent to an Easy Zero account.

Conclusion

In conclusion, reversing an FNB eWallet payment is a straightforward process if done within the 72-hour window. By following the steps outlined in this guide and understanding the potential limitations, you can recover your funds quickly and avoid unnecessary fees. Remember, for any further assistance or if your reversal fails, contacting the eWallet call centre at 087 575 9405 is your best course of action. Make sure to handle your eWallet transactions with care and avoid the need for reversals whenever possible.